New SOP: Armed Response & Control Room Operations

New SOP: Armed Response & Control Room Operations
Standardised reporting procedures for ECPTA Umtiza Nature Reserve
Key Reporting Procedures
Daily Reports
Incident logs before 09:00 daily
Real-time patrol summaries via OMS
Armed response activity reports end of shift
Weekly Updates
Operational summaries to Contract Manager
Equipment status and fault logs
Performance metrics review
Monthly Reviews
SLA compliance dashboard to CFO
Payment and invoice pack with verified reports
Incident resolution analysis
Response Time Matrix
1
Critical
≤5 minutes
Intruder, armed threat, breach
2
High Priority
5–10 minutes
Alarm activation, suspicious movement
3
Moderate
30 minutes
Patrol anomaly, minor fault
4
Low Priority
24 hours
Administrative issues
Implementation Timeline
48 Hours
Full deployment of new SOP and reporting structure
01
OMS Platform Activation
All patrols, incidents logged digitally
ECPTA portal access enabled
02
Communication Channels Live
Control Room 24/7 operational
Account Manager as single point of contact
03
Staff Training Complete
Site orientation for all officers
RF + OMS system training verified
04
Reporting Structure Active
Daily, weekly, monthly reports commence
Real-time monitoring dashboard accessible
Your dedicated Account Manager will contact you within 24 hours to confirm portal access and schedule the first operational review.